Artificial intelligence has shifted the landscape of customer service, where chatbots are now essential for real-time assistance, personalized recommendations, and automating tasks across platforms.
By adopting observability tools like New Relic AI monitoring, businesses can gain insights into their chatbot's performance, tracking metrics such as response time and error rates to enhance user experience.
A well-optimized chatbot reduces user frustration caused by errors or lag, thereby protecting the business from potential loss due to poor user experiences.
This guide outlines setting up a chatbot application using OpenAI, integrating performance monitoring, and leveraging key metrics to optimize chatbot performance.
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