Retailers need to deliver great digital experiences to their customers, and they rely on observability to let them see into their digital presence. The findings in the report clearly show how strategic investments in observability not only drive technological innovation, but also lead to tangible business outcomes, enhancing customer satisfaction and operational visibility.
Retailers are using observability to deliver business value and gain a competitive edge. As retail organizations prepare for peak shopping periods like Black Friday and Cyber Monday, observability solutions like the New Relic Intelligent Observability Platform are helping them address key challenges, from minimizing downtime to optimizing online customer journeys.
Retail and consumer organizations adopted alerts (62%) and network monitoring (59%) at higher rates than other industries, highlighting the demand for rapid, actionable insights in fast-paced retail environments. Retail organizations outpace other sectors in addressing outages, with a median mean-time-to-detection (MTTD) of just 32 minutes.
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