The symbiosis between financial services and technology has cast a spotlight on the role of the CTO. The CTO is likened to a shipwright responsible for the company's performance, especially during the uncertain times of the pandemic.
Mastercard's CTO of Operations, George Maddaloni, equates technology to being the cardiovascular system of the company. He emphasizes how technology connects the team, elevates their mission, and provides a perspective.
Maddaloni emphasizes the need for staying ahead of technological advancements and understanding emerging technologies' impacts. He describes the increasing pace of technology emergence with a surfing analogy, where waves are coming faster and are less predictable.
Mastercard's approach involves staying connected to consumer sentiment about technology, evaluating competition, understanding disruptive forces, and ensuring alignment with regulations. Maddaloni highlights the importance of being aware of both traditional competition and disruptive forces in the industry.
#digital-channels #financial-services #cto-role #technological-advancements #regulation-in-financial-services
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