Nearly all enterprises experienced at least one major UCaaS incident or outage in 2023, with significant financial ramifications such as estimated losses of at least $10,000 in sales and productivity.
UCaaS platforms represent a significant portion of overall SaaS adoption, with many organizations supporting at least six or more UCaaS tools, leading to increased complexities in monitoring and troubleshooting.
The survey revealed that just over half of enterprises encountered at least four major UCaaS-related outages in the past year, highlighting the detrimental impact on business operations and the need for efficient issue resolution by IT teams.
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