The legacy telemetry system struggled to scale with increasing demands and often failed to deliver timely and accurate information, leading to extensive on-call hours and troubleshooting efforts.
Our first objective was to develop a new system that would offer both high availability and reliability, implementing a rigorous testing methodology to ensure accuracy during the transition.
The previous service deployment process relied entirely on manual steps, which led to a higher frequency of incidents; improvements were made to create a smoother transition.
This experience underscored the importance of customer-centricity and iterative improvements based on engineers' feedback, ensuring better performance and a focus on user experience.
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