"When an engineer asks 'what should I do?', Knowledge doesn't just retrieve the runbook. It retrieves the runbook for the transaction that's currently degraded, with the historical incidents that touched the same service ownership boundary, weighted by what actually resolved the problem before."
"New Relic Knowledge is built on something only New Relic has: a platform that already understands your business transactions, your service ownership, and the relationships across your entire stack. Every answer Knowledge surfaces is grounded twice."
"The hard problem is what comes next: Is this a business-impacting event or a contained technical issue? Which transaction is affected, and what's the revenue at stake?"
New Relic Knowledge addresses the gap in observability platforms by integrating business context with technical insights. When a checkout flow degrades, engineers need to know which transaction is affected, the revenue impact, and past resolutions. While many observability vendors offer AI assistants, they often rely on documentation alone. New Relic Knowledge uniquely combines documentation with live business context, ensuring that engineers receive relevant runbooks and historical incident data tailored to the current situation, enhancing decision-making during critical events.
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