"From streamlining complex onboarding flows to surfacing the right information at the right time, design thinking encourages product design teams to bring empathy and intentionality into every layer of product development, creating experiences that are intuitive, responsive, and centered around real human needs."
""Product design really is a modern look at designers as generalists or T-shaped designers...my role is to bring together these generalist product designers, who think from a business perspective just as much as a UX perspective, and can provide value to teams.""
"Johnson also discussed restructuring his team by embedding designers in departments across the company, while offering a "home base" for strategic alignment."
"These changes are intended to empower everyone from product managers to engineers to embrace a headspace that encourages exploration and testing in product ideation and development."
Temenos is advancing banking innovation by centering human-centered product design that blends empathy, data, and collaboration. Erik Johnson organizes design in a centralized, hybrid model that embeds designers across departments while maintaining a strategic home base. Designers are framed as T-shaped generalists who consider business and UX perspectives to deliver value. The Innovation Hub in Orlando functions as a collaborative "we space" for co-creating products. The approach prioritizes integration of design into the Software Development Life Cycle, empowering product managers and engineers to explore, test, and create intuitive, responsive experiences aligned with real human needs.
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