Dr. Shirley Radcliffe emphasized the preventable nature of Hannah's death, highlighting systemic failures in allergy communication protocols within the service industry that must be addressed to avoid future tragedies.
Abimbola Duyile, Hannah's mother, asserted that she explicitly mentioned her daughter's severe dairy allergies during the order, but a miscommunication led to a fatal error when cow's milk was used.
The barista, Urmi Akter, misinterpreted the request and does not recall clarifying the nature of the milk used. This miscommunication reflects a wider issue in allergy awareness among food service staff.
Dr. Radcliffe concluded that Hannah's death was largely due to flawed communication and processes regarding allergy safety, compounded by a lack of understanding among staff.
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