In September 2021, we sent you an email letting you know that your Ring Protect Plus (1st Gen) subscription would be moving to a new plan starting in 2025.
However, the email regarding this transition was misleading, as it focused primarily on the change in plan name, with no clear communication about the impending price increase.
The 'Important: Your Plan Name Has Changed' email contains fine print, which references the plan change but downplays its significance, leading many customers to be unaware of the real implications.
While the price increase is certainly frustrating, the lack of transparency from Amazon regarding the grandfathering of customers to the new pricing plan is what truly stands out.
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