Editor's note: The authors are speakers for ODSC Europe this June.Be sure to check out their talk, "Generative NLP models in customer service.How to evaluate them?Challenges and lessons learned in a real use case in bankingThe challenge of evaluation: the need for human criteria ," there!With the increasing use of digital communication, daily interactions between customer service agents and clients have shifted from traditional phone calls to chat and text messages.
#years #performance #responsible #independent #artificial-intelligence #editors-note #contribution #customer-service #computer-science #mathematics
[
add
]
[
|
|
...
]