Wendy's, the Ohio-based fast-food chain, has announced plans to deploy AI chatbots in its drive-through service according to The Wall Street Journal.The chatbots will be powered by NLP software developed by Google and trained to understand how customers order off the menu.The initiative is expected to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away, according to Todd Penegor, Wendy's Chief Executive.
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