The article narrates a humorous but frustrating incident involving a man picking up his car from a New York parking garage, only to find it scratched. Despite witnessing the attendant cause the damage, the attendant denies responsibility, claiming the scratch was preexisting. The man, frustrated by the lack of accountability and poor customer service, expresses his desire for acknowledgment instead of legal action. The situation underscores the challenges of navigating service interactions in busy urban environments.
I literally watched you scratch it! Just now!
I don't care if the mirror has a substantial blemish on it. (Tom Cruise voice) I WANT THE TRUTH.
Let me talk to my manager.
They told me the boss's boss would call me on Monday. It is now Tuesday.
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