Westminster City Council has agreed to compensate a tenant nearly 6,500 for enduring eight months without a functioning kitchen. The compensation includes 2,803.71 for unpaid rent during this period and 3,675 to cover the costs of ready-made meals. The tenant initially raised concerns in May 2024 due to several missed appointments and delays in kitchen repairs, claiming distress and poor communication from the council. Despite promises of repairs, the issue remained unresolved until December, leading to further escalations of the complaint due to continued inconvenience.
Westminster City Council has agreed to pay nearly 6,500 in compensation to a tenant deprived of a functioning kitchen for eight months, acknowledging extensive distress.
The tenant's frustration was primarily due to the council's poor complaint handling and ongoing delays in kitchen repairs, which left them reliant on ready-made meals.
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