Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown
Briefly

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week.Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week bog from which there seemed to be no escape to anywhere but the filthy bathroom or the knee-deep bar.
Read at Chicago Tribune
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