Jerry Kuns, an 83-year-old blind resident, remarked, "I call it my ride, my car. I don't have to interact with anybody, it's gonna take me basically where I want to go, when I want to go there, and it's all about my choice and I'm not dependent on your eyes to see what's around me." His sentiment highlights the empowerment Waymo's services provide to visually impaired individuals, allowing for independence in transportation.
Waymo's specific adaptations for visually impaired riders came from collaboration with the National Federation of the Blind, which helped create features like audio reminders that assist users in knowing when the car arrives. These enhancements make it easier for users to locate their vehicles, which is a significant improvement over traditional rideshare services that often leave them stranded.
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