Travel Troubleshooter: I have proof I didn't damage my rental, so why do I have to pay?
Briefly

When you rent a car, you are responsible for it during your possession, including any damages that may occur, even if you didn't inflict them.
Taking both before and after images of the vehicle is essential to prove the condition of the car during your rental, helping to defend against unjust claims.
If damage exists already, note it in writing and ensure a manager signs the report, which strengthens your position against future damage claims.
The presumption that rental cars are insured against damages not caused by the renter is a misconception; responsibility lies firmly with the renter throughout their rental period.
Read at www.mercurynews.com
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