Joseph Hall faced a $450 cleaning charge from Budget after renting a car for a family vacation. Disputing the fee, he reached out to the company for evidence, and when they provided photos, he refused to pay. Budget later offered to reduce the charge to $150, but concerns over the fairness and consistency of such fees persist. The rental agreement allows Budget discretion in determining what constitutes excessive dirt or damage, raising questions about the reasonableness of these fees and how they are enforced.
I asked for pictures to substantiate the claim. Once Budget sent them, I refused to authorize the charge to my credit card.
I agree with you that $450 is too much for a cleaning fee. Yet Budget and other car rental companies have been charging these fees to drivers.
Collection
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