With Tesla App version 4.39.0 or later, you can now report issues at any time, even when not charging. Through our telemetry, we already auto-detect charging performance issues, such as a post not working or slow charging. However, issues like snow that isn't properly plowed, cracked post skins, vandalism, trash overflowing etc can now easily be reported, helping us fix it faster!
The Supercharger Network's integration with the Tesla App also makes charging very simple and easy. This is true for Tesla owners, and it is equally true for drivers who operate EVs from automakers that have adopted the North American Charging Standard (NACS).
With the new Tesla App update, you can report issues at Tesla charging locations at any time. Our systems already auto-detect charging performance, but sharing issues related to access, cleanliness or damage can help us improve site experience faster.
Tesla is already very proficient with its ability to detect Superchargers that are not performing well, but there are still some areas for improvement when it comes to reporting on issues beyond a charger's performance.
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