Tesla China achieved the highest after-sales service score in the 2024 CAACS Survey, indicating strong performance among new energy vehicle makers and reflecting improvements in service systems.
The survey included 12,000 respondents and highlighted that Tesla's top score of 86.88 indicates a significant step in after-sales service compared to traditional brands, suggesting a competitive advantage.
While domestic brands scored 86.9 overall, Tesla, GAC Aion, and BYD excelled in the NEV category, showcasing significant customer satisfaction improvements in an evolving market.
The results denote progress among NEV makers who are enhancing their service offerings, which is critical for maintaining customer loyalty and satisfaction in a competitive automotive landscape.
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