J.D. Power's 2024 U.S. Sales Satisfaction Index indicates Chrysler ranks lowest among car manufacturers with a score of 768, highlighting significant consumer dissatisfaction.
Hyundai's Genesis brand also performed poorly in the premium vehicle segment, finishing with a score of 781, showing that even luxury brands struggle with customer satisfaction.
The study gathered feedback from 34,596 buyers between March and May 2024, assessing elements like the delivery process, dealer personnel, and negotiation satisfaction.
Chrysler's history as a once-prominent American car maker is reflected in its slim model range today, with only the Pacifica and Voyager available.
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