"One morning I came in very early to the office [at] like 4:30 [a.m.], and I went into the bathroom, and there was my CEO - and he's washing coffee cups. I was like, 'Barry, are you washing my coffee cups?' And he said, 'Yes.' I said, 'Have you been doing that all year?' He said 'Yes.' And I'm like, 'Why?' And he said, 'Well, you do so much for us, and this is the one thing I can do for you.'"
"Hastings said the interaction made such an impression on him that later on in his career, he himself tried to connect with people through humility by making cups of coffee for visitors to the Netflix office."
Reed Hastings, cofounder of Netflix, learned a significant leadership lesson during his first job at Coherent Thought. While working as a programmer, he accumulated dirty coffee cups, which he thought were cleaned by a janitor. He later discovered that the CEO, Barry Plotkin, was washing them himself. Plotkin's humility and willingness to help made a lasting impression on Hastings, influencing his own leadership style at Netflix, where he aimed to connect with others through acts of service.
Read at Entrepreneur
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