Made a mistake at work? Here's how to fix it in three easy steps

"To successfully repair after a mistake, you need to acknowledge and name the mistake, validate the other person's feelings and viewpoint, and create a plan for the specific actions you will take to prevent this mistake from occurring again."

"When you make a mistake, the temptation is to explain why you behaved the way you did. You want the other person to understand your intentions and to see that you weren't malicious in your motivations."

Mistakes at work are common and can either erode or strengthen trust based on how they are handled. The focus should be on repair rather than perfection. The AVP method—acknowledge, validate, and plan—provides a framework for effective repair. Acknowledging the mistake involves naming it and resisting the urge to justify actions. Validating the other person's feelings is crucial, and creating a plan outlines specific actions to prevent future mistakes.

Read at Fast Company