"I learn far more from staffers who are, uh, 'difficult' than from those who aren't. And the longer I'm the boss at my own PR firm, the more I realize that it's the learning that I find fulfilling; it's the learning that keeps me going and growing."
"No, I mean that the talent is there (or at least budding talent), and the commitment and passion for the job are there, but they're just a handful to manage."
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