Research shows that managers spend upwards of 20% of their time managing conflict, says Randall Peterson, professor of organizational behavior and academic director of the Leadership Institute at London Business School. Enormous amounts of energy are wasted every year in every workplace because people are preoccupied with arguing rather than getting their work done.
Relationship conflict happens most often in response to negative group feedback, such as when a project flounders or fails, says Peterson. When a problem happens, do you allow people to blame other individuals? he asks. Or do you focus them on fixing it at the group level? If you allow the blame game to start, you encourage relationship conflict. However, if you focus on fixing the problem, especially at the group level, you'll discourage relationship conflict.
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