Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says 'chat with an agent?' Except for the times when it says the chat is automated, you're actually talking to a live person.
And while for years, companies looked to save money by offshoring these customer service jobs to places such as India and the Philippines, in a bid to improve American customer satisfaction, more and more companies are bringing customer service back to the U.S.
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