#customer-satisfact
#customer-satisfact

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Creative Bloq

Artificial intelligence

How AI chatbots can seriously damage your brand

AI chatbots offer personalized and relevant experiences, faster issue resolution, and 24/7 service.

Nearly 40% of interactions with chatbots are viewed as negative, leading to customer dissatisfaction and potential loss of business. [ more ]

ComputerWeekly.com

Business intelligence

Dow's digital transformation, powered by Qualtrics, has generated $300m in value.

Qualtrics tools were used to improve customer experience and create an AI-powered digital capability. [ more ]

Creative Bloq

Artificial intelligence

AI chatbots offer personalized and relevant experiences, faster issue resolution, and 24/7 service.

Nearly 40% of interactions with chatbots are viewed as negative, leading to customer dissatisfaction and potential loss of business. [ more ]

ComputerWeekly.com

Business intelligence

Dow's digital transformation, powered by Qualtrics, has generated $300m in value.

Qualtrics tools were used to improve customer experience and create an AI-powered digital capability. [ more ]

Woman's World

Career

Companies are increasingly bringing customer service jobs back to the U.S. due to customer satisfaction reasons.

There is a growing need for people interested in customer service work-from-home jobs. [ more ]

The Times of India

Artificial intelligence

Tata Group chairman N Chandrasekaran is advocating for a dedicated AI job role in group companies to fully utilize the benefits of AI

Chandrasekaran wants group companies to prioritize customer satisfaction and bring empathy to every interaction [ more ]

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