"If the goal is literally just to tell someone how angry you are or to make them feel bad in some way, think about whether or not that's going to get you where you want to go in the long run."
"One of the best parts about email versus an in-person interaction is that you've got time. So you can give yourself 10 minutes to sort of let yourself cool down, and then reread it and decide if you want to send it still."
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