"I'd like to know why you think that's OK," Nova Scotia Conservative MP Rick Perkins asked. "And how many other buried costs do you have that you can jack up, and rip Canadians off on?"
"Shouldn't Canadians be able to count on a fixed-rate contract being stable, with no surprises?" asked Liberal MP Ryan Turnbull.
Staffieri defended his company's practices, saying price guarantees only apply to base services and that customers can remove certain add-ons like TV box rentals without penalties.
Alberta Conservative MP Michelle Rempel-Garner suggested Staffieri and Rogers were "danc[ing] around the salient details" with both the committee and its customers.
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