Crystal Sheffield and numerous others allege that Provincial Smart Home Services misled them into expensive contracts for HVAC systems under false pretenses. The sales tactics involved promises of government rebates and energy savings that failed to materialize, resulting in financial hardship for many, including damaged credit scores and inability to renew mortgages. With reports from over 80 victims, totaling $1.5 million in disputed contracts, concerns arise about the effectiveness of regulations in protecting consumers from such predatory practices.
"As a single mom of two kids, it was the middle of the pandemic things were a lot tighter, I thought, 'This is great.'"
"I don't have that kind of money, my groceries [are] one of those payments."
"Many say the company convinced them to buy HVAC and other equipment they didn't need by promising government rebates that never came and savings on energy bills that never materialized."
"Tactics have adapted since Ontario banned door-to-door sales of HVAC systems, leading to questions about consumer protection."
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