A B.C. Supreme Court judge has intervened against WestJet's communication practices, mandating the airline to stop misleading passengers regarding expense claims related to flight disruptions. Justice John Gibb-Carsley’s interim injunction comes amidst concerns raised by the Air Passenger Rights advocacy group, which argued that WestJet's website misrepresented allowable reimbursements. Although WestJet has altered its policies by removing limits, the judge still found it necessary to issue a broader order against further misleading statements, emphasizing the importance of transparency and consumer rights under the Montreal Convention.
The court has ruled that WestJet must cease communicating limits on reimbursement for delays, aligning with the Montreal Convention and addressing passenger concerns.
Justice Gibb-Carsley issued an interim injunction against WestJet to ensure clarity and fairness in passenger reimbursement communication, reflecting the court's stance on consumer rights.
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