"Air Canada has successfully overturned a Canadian Transportation Agency (CTA) decision requiring the airline to pay a passenger $2,079 for delayed baggage. After an 11-month court battle launched by Air Canada, Federal Court Justice Michael Manson ruled that a CTA officer's 2024 decision was unreasonable. The matter has been sent back to the CTA, Canada's transport regulator, for a new officer to reassess the compensation claim."
"According to court documents, Air Canada argued the CTA's order to award Tannous $2,079 was flawed, because the purchases he made to replace the items in his missing suitcase were excessive, included luxury items, and some goods were bought after the suitcase was returned. In his decision, Justice Manson agreed that the CTA ruling was questionable, because it included a portion of the later purchases."
Air Canada successfully overturned a Canadian Transportation Agency decision that had ordered $2,079 in compensation for delayed baggage. A Federal Court justice found the CTA officer's 2024 ruling unreasonable and returned the claim for reassessment by a different officer. The dispute arose after Alaa and Nancy Tannous flew from Toronto to Vancouver in 2022 and their checked bag arrived a day late. Air Canada initially offered $250; the CTA ordered $2,079 after a complaint. The airline challenged the award, arguing many replacement purchases were excessive, included luxury items, or occurred after the bag was returned. The judge noted the CTA decision improperly relied on post-delivery purchases.
Read at www.cbc.ca
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