The Eedson family's experience highlights a common issue faced by travelers on codeshare flights, where one airline does not honor another's baggage policies, leading to unexpected charges.
John Gradek points out that although codeshare flights increase destination access, they can also lead to confusion and overcharges for passengers due to lack of alignment between airlines.
Air Canada's baggage policy was not honored by United Airlines at check-in, resulting in a frustrating situation for the Eedson family who had purchased 'economy flex' tickets expecting one bag each.
The Canadian Transportation Agency states it is against the rules to charge passengers for baggage on codeshare flights if they have already paid, yet such incidents continue to occur.
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