"Michael Rousseau, the head of Canada's largest airline, is stepping down after a video tribute to pilots killed in a fatal collision became a public relations nightmare for Air Canada."
"The tribute video featured only two French words, 'bonjour' and 'merci,' which led to mockery and indignation from the public and politicians, particularly given the airline's location in Quebec."
"Rousseau expressed regret for his inability to communicate adequately in French, stating, 'I sincerely apologize for this, but I am still unable to express myself adequately in French.'"
Michael Rousseau, CEO of Air Canada, will retire by the end of Q3 2026 following criticism for a video tribute to pilots killed in a collision. The tribute, which included only two French words, sparked public outrage and political condemnation due to the airline's obligation to communicate in both official languages. The pilots, Antoine Forest and Mackenzie Gunther, were recognized for their actions that saved passengers. Rousseau later apologized for his language skills, acknowledging the impact on the families' grief.
Read at www.theguardian.com
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