Despite significant efforts and investments in clean energy, customer awareness of utilities' sustainability goals remains alarmingly low, with only 22% of consumers aware of these initiatives.
The pressure for clean energy transition is particularly intense in Southern California, where aging infrastructure heightens the challenges faced by electric utilities and demands significant consumer engagement.
The complexities of applying for energy-efficient systems, like heat pumps, reveal how utilities are failing to support consumers, leaving them to navigate the process on their own.
Meanwhile, while my energy bills dropped after installing the heat pump, the overall awareness and support from my utility provider has been notably absent.
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