"This bank is not even answering phone calls. I have bills to pay," one X user wrote on Friday. "I wonder how you will compensate your customers for the problems you are causing them with the pending bills that we need to pay."
"As a customer waiting on my funds to pay bills, I need an ETA on service being restored to communicate with the companies I have payments due with," another Capitol One user wrote on X.
According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers.
FIS Global, a third-party vendor that provides financial tech services for Capital One, told CNN that a power outage was at the root of the problem.
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