"For the first time since I became the National Taxpayer Advocate in 2020, I can begin this report with good news: The taxpayer experience has noticeably improved," Collins wrote.
"These accomplishments were a welcome relief for taxpayers. However, even with the improved service, the IRS needs to do more to meet taxpayer demands," Collins said.
"Some of the most vulnerable taxpayers, facing issues like identity theft and economic hardship, experienced some of the worst serviced phone lines," she said.
"Last year IRS activity significantly improved, but it really depended on the time of year, said Miklos Ringbauer, founder and president of MiklosCPA in Southern California who interacts frequently with tax preparers around the state."
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