Intermedia Cloud Communications has launched a pioneering service that embeds unified communications (UC) and customer experience (CX) capabilities directly into Microsoft Teams. As a long-time Microsoft partner, Intermedia's innovative approach combines voice, chat, SMS, and email management seamlessly within Teams. This enhancement aims to transform ordinary business operations by elevating productivity and customer relations while utilizing Teams' native collaboration features. Industry experts recognize this integration as a game-changer for enhancing workplace communication and engagement, ensuring businesses adapt to modern needs effectively.
For today's successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes.
Intermedia fully believes the launch sets a new benchmark as the first provider to seamlessly unify both capabilities in the Teams environment.
By enhancing a widely adopted platform with seamless integration, Intermedia boosts productivity for Teams users, while elevating the customer experience.
#unified-communications #customer-experience #microsoft-teams #intermedia-cloud-communications #artificial-intelligence
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