"While we have, to date, already made a host of digital improvements, this new strategy and investment of £9m in digital technologies will significantly propel our vision of being a more digital council into reality and immensely improve our resident, visitor, business and staff experience," said councillor Douglas Mills, Hillingdon's cabinet member for corporate services.
"The document provides a broad, overarching framework for effective business planning and strong performance management within the council to drive the transformation of services to continue to meet the changing needs and expectations of our residents and allow people to transact with the council quicker and more effectively."
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