"Small business owners are getting the hang of AI, discovering how it can automate time-consuming tasks and enabling them to focus more on their core business operations," said Aparna Khurjekar, chief revenue officer, business markets and SaaS, at Verizon Business, about the report. This reflects a significant trend where AI's emergence is changing how SMBs operate and manage their workload, showing a growing reliance on technology to enhance efficiency and productivity.
The new study confirmed that they are investing in "both foundational and emerging" technologies, with significant engagement in both 5G networks and AI, marking a pivotal shift for SMBs in the digital era.
More than one-third (38%) included digital capabilities to assist their transition to online operations, indicating that the surge in technology adoption is not just a trend, but a vital necessity for survival in the competitive landscape.
Two-thirds (66%) of respondents in the study indicated that their business added or upgraded its internet connection to provide greater bandwidth and 61% upgraded routers or extenders to improve their wireless signal, emphasizing the increasing demand for robust digital infrastructure.
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