The library spans key business applications like CRM, Slack and Tableau, and integrations from AppExchange partners. These ready-to-use skills simplify the process of building tailored AI agents.
The CRM Skills let you create agents to automate and enhance customer experiences, like lead nurturing and sales coaching, providing real-time feedback during sales calls.
The MuleSoft integrations let companies use Agentforce across their entire business ecosystem, connecting to ERP systems and marketing automation platforms for streamlined operations.
The newly introduced features in Agentforce 2.0 position Salesforce as a leader in the AI agent space, focusing on customization and seamless integration across platforms.
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