Why do DEI leaders burn out so quickly? Research finds that this job demands constant emotional labor and surface acting, particularly for professionals of color.
Emotional labor - the regulation and modification of emotion - is common in many work roles. Most research on the topic has focused on externally-facing customer service employees who are under pressure to provide smiling, friendly service despite unpleasant customer behavior. Recent research, however, suggests that people who engage with coworkers and other internal stakeholders may also experience emotional labor.
#dei-leaders #burnout #emotional-labor #discrimination-and-fairness-paradigm #learning-and-effectiveness-approach
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