The study found that more than half (51%) of businesses with a fixed business internet contract reported that they experienced at least one loss of service in the past year, a figure that rises to 60% for London's businesses. Almost a fifth (19%) of businesses reported experiencing three or more outages in the past year, with 28% in London being hit three or more times. The potential loss for London was £5.7 bn, representing just over 1% of the capital city's GDP.
Vorboss stressed that 61% of businesses that experienced an outage did not receive any compensation. Out of those that didn't ask for it, the two most cited reasons were that requesting compensation was not worth the time and effort (44%) and they didn't expect to get compensation (34%).
In a letter sent to Ofcom chief executive Melanie Dawes, Vorboss suggested that if connectivity providers were incentivised to improve the reliability of their services, the productivity benefits could be 'dramatic'. It asked Ofcom to review the provision of compensation in the fixed line business connectivity market and consider whether an automatic compensation scheme is an appropriate remedy.
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