"Employees have the option of remaining anonymous or including their name and engaging in a back-and-forth with Rascoff if appropriate. "I read every single submission, and I respond to every message that comes in," he wrote, adding, "If the sender includes their name, I follow up with that person directly, and many great conversations have been sparked in this way. If the sender chooses to remain anonymous, then I write up an answer and share it broadly with the company monthly.""
"In a LinkedIn post today detailing Match Group's culture shift, Rascoff argued that transparency had been "critical" to the company's transformation over the last year. "I've seen a noticeable shift: stronger collaboration, faster ideas sharing, and sharper execution," he wrote. "It's a sign to me that the culture of transparency has taken hold." Rascoff shared how, exactly, Match Group fostered that transparency, starting with giving employees a direct line to ask questions or provide feedback."
Spencer Rascoff became Match Group CEO in early 2025 and prioritized winning back user trust and courting Gen Z through internal cultural change. The company revamped its culture toward greater transparency and announced layoffs affecting 13% of the workforce. Leadership created a direct feedback channel allowing employees to submit questions or comments anonymously or by name, with Rascoff reading every submission and responding to each. Named senders receive direct follow-ups while anonymous submissions receive written answers shared monthly. The feedback channel generated more than 300 messages and prompted operational changes such as a shared GitHub repository for engineers.
Read at Fast Company
Unable to calculate read time
Collection
[
|
...
]