Kentaro Okuda, the CEO of Nomura, stated, "We would like to deeply apologise to the victims as well as many other people involved for the great inconvenience and concerns caused. We are truly sorry." This statement demonstrates the seriousness with which the bank is treating the incident involving a former employee charged with robbery and attempted murder.
In light of the incident, CEO Okuda announced, "For the foreseeable future, a manager will accompany employees when they visit clients' homes or speak to clients over the phone around the time of each visit." This reflects an immediate change in operational procedures aimed at preventing future misconduct.
Nomura plans to strengthen its operational protocols by promising to implement early detection of employee misconduct and enhance supervision of client visits, indicating a shift towards more stringent oversight.
Nomura's move to cut executive pay by 30% and amend recruitment processes illustrates a broader commitment to rectify the lapse in oversight that allowed the former employee's actions to happen.
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