Josh Campbell built Rescue Air and Plumbing into a $25 million company by focusing on essential HVAC, heating and plumbing services. The business applies small-town values: treating customers respectfully, keeping promises and prioritizing care over transactions. That service approach makes customers feel seen and encourages repeat business. A 2022 acquisition expanded the company to more than 100 employees, signaling healthy, strategic growth. The firm leverages personal relationship-driven service as a competitive advantage in urban markets where interactions can be more transactional. Consistent quality work and genuine customer care underpin the company’s success.
Rescue Air and Plumbing doesn't just rely on necessity for growth, however. The $25 million business has achieved success due to the ingrained, small-town values Campbell grew up with. "We treat people like we did when we grew up in the country, and we do what we say we're gonna do," he says. "Because if you burned a bridge where I'm from, that burnt bridge is gonna follow you forever."
"[Businesses in Dallas] tend to move through people a little more. You burn a bridge here, you just move on to a new person," Campbell says. "So I think having a country upbringing gives us a big competitive advantage in the city." Campbell built his business around the idea that when people feel seen and cared for, not just sold to, they'll keep coming back.
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