With GuildGPT, our team members are able to ask plain language questions and have the answer delivered within seconds, increasing the speed at which they can respond to their customers and partners.
Scott Long, Guild's vice president of data services and emerging technologies, said the company plans to continue to grow this tool, and others, to add functionality and streamline processes to make simple tasks quicker and easier for the lender's teams.
In April, Rocket Mortgage launched its patented AI-driven platform, Rocket Logic. It later added a tool that allows client experience teams to analyze customer sentiment, record behavior patterns and transcribe conversations, among other things.
In May, United Wholesale Mortgage announced its AI-powered search engine, ChatUWM, which provides instant responses to clients for things like guidelines, matrices, lender tools and technology. ChatUWM is based on the company's knowledge base, The Search.
#guild-mortgage #ai-in-mortgage-lending #artificial-intelligence #streamlining-processes #customer-service
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