"It was so valuable to me in terms of learning the business and learning the people,"
"Part of what I learned-I was always a finance guy-was that it's not always just dollars and cents."
"You make investments in safety or investments in people and they don't necessarily show up on the bottom line-at least not immediately,"
"Safety tends to show up in longer terms, and if you do have a safe organization, that will eventually show up on your income statement-but it takes a while."
Jim Fish began attending 1 a.m. safety briefings to learn operations and build rapport with line workers after his late father-in-law advised regular attendance. Waste Management designated safety as a core operational priority and set a goal to reduce TRIR by 3% annually to reach a TRIR of 2.0 by 2030. Last year the company reduced overall injuries by 5.8% and lost-time injuries by 2.4%. Waste Management reported $22 billion in 2024 revenue, about $90 billion market cap, and more than 60,000 employees. Fish has been CEO since November 2016 and worked at the company for two decades. Safety investments often show financial benefits only over the long term.
Read at Fortune
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