WNS is making significant investments in intelligent automation, analytics, and agentic solutions, such as the TRAC analytics suite and Malkom knowledge management platform. These initiatives are geared toward strengthening its partnership with Capgemini by complementing their technology and consulting strengths. Additionally, WNS has acquired companies like Kipi.ai, Smart Cube, and OptiBuy to bolster its data, analytics, and procurement capabilities, illustrating a focus on enhancing business process operations. Experts view the acquisition mainly as a strategic move rather than just a means to augment agentic tool capabilities.
WNS's investments in intelligent automation, analytics, and agentic solutions, like the TRAC analytics suite and Malkom knowledge management platform, enhance its strategic partnership with Capgemini.
Recent acquisitions by WNS, such as Kipi.ai, Smart Cube, and OptiBuy, strengthen its data, analytics, and procurement capabilities, while extending its business process operations proficiency.
Rajesh Ranjan views the WNS acquisition more as a strategic play rather than solely focusing on expanding its capabilities in agentic tools.
Sharath Srinivasamurthy highlighted that WNS's acquisitions reflect a focus on enhancing its overall operational expertise rather than just implementing agentic solutions.
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