Brianna Bagley, an employee in a Salt Lake City grocery store, highlights the impact of automation and increased online order demand during the pandemic. While making $15 an hour, Bagley observed a surge in online orders, leading to staff shortages in other departments. This reflects a growing trend in retail where technology, such as self-checkout and electronic shelf labels, is transforming customer experiences and operational strategies. Progressive lawmakers are raising concerns over dynamic pricing strategies that may arise from such automation, affecting both employees and consumers in the long run.
"It was harder for those departments to provide customer service with fewer employees," said Bagley, illustrating the challenges faced amid increased automation in grocery stores.
Progressive members of Congress are sounding the alarm about the impact of technological changes like electronic shelf labels on pricing strategies and employee workload in retail.
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