AT&T faces a historic transition that requires the company to disrupt itself to remain relevant. The company plans to move away from a loyalty- and tenure-based approach to employee relations toward a market-based culture that emphasizes performance. Leadership anticipated that internal communications might become public and pursued transparency in management approach, but the scale of external attention was surprising. Internal reactions to the cultural shift have been mixed, though leadership believes the vast majority of employees understand the direction. Ongoing dialogue within the business about the shift has been characterized as constructive.
"You got a copy of that?" Stankey asked CNBC host Aaron Sorkin.
"I think the vast majority of AT&T employees understand the direction we're headed," he said.
"The fact that people spent as much time on it for as many days as they did was probably a little bit of a surprise to me," he said. "I don't know why that is - I'm not an industrial psychologist."
Stankey said that the 140-year-old company is facing a historic transition that requires it to "disrupt itself" in order to remain relevant.
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